Privacy Policy

1. Introduction

Vienna Turning Eng. & Steel LLC ("Vienna Engineering", "we", "us", or "our"), a proud member of Vintron Group UAE, is committed to safeguarding the privacy and confidentiality of our clients, partners, and website visitors.

This Privacy Policy outlines how we collect, process, store, and protect your information when you access our website, submit technical Requests for Quotation (RFQs), share architectural drawings, or communicate with our estimation and engineering teams.

2. Information We Collect

We collect information necessary to provide industrial manufacturing and architectural metalworks services:

• Contact Details: Name, professional title, corporate email address, telephone/WhatsApp number, and company name.
• Project & Technical Data: Architectural blueprints, CAD files, material specifications (MS, SS, GI, Aluminium), BOQ documents, delivery timelines, and project site locations.
• Technical Browsing Data: Anonymized device telemetry, IP address, browser type, and interaction metrics collected through strictly necessary and analytical cookies.

3. How We Use Your Information

Your information is utilized solely for legitimate industrial, commercial, and engineering purposes:

• Preparing accurate technical estimations, structural assessments, and commercial proposals.
• Executing manufacturing contracts, shop drawings, QA/QC reports, and site installations.
• Communicating regarding RFQ status, factory audit visits, or delivery logistics across the UAE and GCC.
• Maintaining website security and preventing fraudulent or malicious submissions.

4. Engineering Confidentiality & NDAs

We recognize that architectural concepts and industrial shop drawings represent valuable intellectual property. All project drawings, structural specifications, and proprietary designs submitted to Vienna Engineering are treated under strict commercial confidentiality. We routinely execute bilateral Non-Disclosure Agreements (NDAs) prior to formal tender submissions upon request.

5. Information Sharing

We do not sell, rent, or trade your personal or commercial data. We may share information only in the following controlled contexts:

• Vintron Group UAE Affiliates: Internal engineering departments and shared administrative resources for seamless project fulfillment.
• Trusted Service Providers: Logistics partners for heavy freight transportation, crane offloading, or specialized third-party metallurgy lab testing (under confidentiality terms).
• Legal Compliance: When required by applicable UAE laws, regulatory authorities, or court orders.

6. Data Security & Retention

We employ modern physical, electronic, and administrative safeguards to protect your files against unauthorized access, loss, or alteration. Technical project records are retained for the duration of the manufacturing contract and statutory warranty periods in accordance with UAE commercial practices.

7. Your Rights

Under UAE Federal Decree-Law No. 45/2021 Regarding the Protection of Personal Data, you are entitled to:

• Request confirmation and access to personal data we hold about you.
• Request correction of incomplete or outdated corporate records.
• Request deletion or restriction of data where no statutory retention obligation exists.
• Withdraw consent for optional analytics or marketing communications at any time.